Returns & Exchanges

At Theia Luxe, we take pride in the quality of our jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns & Exchanges

Requests must be made within 7 days of delivery

Products must be unused, unworn, and in original condition

Items must be returned with original packaging and tags intact

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

Earrings and pierced jewelry

Items purchased during sale or promotional events (unless damaged or defective)

Return & Exchange Process

Email us at support@theialuxe.in
within 7 days of delivery

Include your order number and clear images of the product

Our team will review your request and guide you through the next steps

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting images. We will arrange a replacement or resolution at no additional cost.

Refunds

Approved refunds will be processed after the returned product is received and inspected

Refunds will be issued to the original payment method

Processing time may take 7–10 business days, depending on your bank or payment provider

Shipping Charges

Shipping charges are non-refundable

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect

Important Notes

Theia Luxe reserves the right to reject returns that do not meet the above conditions

Slight variations in color or texture are part of the product’s natural finish and are not considered defects

Need Assistance?

For any questions related to returns or exchanges, please reach out to us at:
📧 support@theialuxe.in

We’re happy to assist.